Introducing Viff: The Ultimate Customer Support Solution for Hotels

Viff is an innovative customer support tool designed specifically for the hospitality industry, and its primary purpose is to generate personalized, contextual, and courteous responses to reviews left by hotel guests. By learning the user’s tone and brand voice, Viff offers consistency in communication, ensuring that each response is a true representation of the hotel’s identity.

Managing responses can be a challenge when hotel staff already have numerous tasks to handle. With Viff, instant replies are achievable and effortless, as the AI-powered tool absorbs the user’s tone and brand voice from initial inputs. This allows hotels to effortlessly address every guest review, leaving no feedback unattended.

A crucial aspect of customer support in the hospitality industry is reputation management. In fact, 87% of travelers are more likely to book a hotel when businesses actively respond to reviews. With Viff’s assistance in crafting precise and prompt responses, hotels can stand out among competitors, instilling confidence in travelers as they research their next stay.

Moreover, Viff’s proven track record showcases its effectiveness in boosting booking volumes. Customers who have utilized Viff consistently for six months have seen a 5x increase in bookings and an impressive 67% improvement in their TripAdvisor rankings.

In summary, Viff is the ultimate customer support tool for hotels, providing timely and personalized responses to guest reviews, enhancing reputation management, and ultimately leading to increased bookings and elevated rankings within the industry.


To share this tool on your website or blog, simply copy and paste the following code below where you want the button to appear Reviews

{{ reviewsTotal }}{{ options.labels.singularReviewCountLabel }}
{{ reviewsTotal }}{{ options.labels.pluralReviewCountLabel }}
{{ options.labels.newReviewButton }}
{{ userData.canReview.message }}




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