Tekst.ai
Revolutionize customer support with AI-driven automation to streamline ticket handling, prioritize cases, optimize costs, and provide data-driven insights for enhanced efficiency and productivity...
What is Tekst.ai?
Introducing AI Customer Support Pro, the revolutionizing solution in customer support operations. This AI-powered automation tool tackles common cases, tags, prioritizes, and routes incoming tickets, transforming the way companies cater to their customers. Designed with customization in mind, AI Customer Support Pro can be tailored to fit any company’s unique needs, streamlining the support process, enhancing productivity, and minimizing costs. Key features of AI Customer Support Pro include:
1. Automated Customer Service: Deploy a custom AI solution capable of managing common customer cases and resolving FAQs automatically.
2. Ticket Tagging and Prioritization: Efficiently tag and prioritize incoming tickets based on topic or importance, guaranteeing faster response times.
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Do you use Tekst.ai?
Cost Optimization: Automate resolutions of recurring questions with similar answers, empowering agents to focus on more intricate issues.
4. Contextual AI Training: Make use of past data, current routing behavior, and company-specific context to train the AI, refining its effectiveness.
5. Monitoring and Analysis: Gain invaluable insights into email and ticket handling processes through comprehensive dashboards, fostering continuous improvement.
6. File Detection and Routing: Effortlessly detect file types and predict, prioritize, and route them accordingly, simplifying support for file-based inquiries. Some use-cases for AI Customer Support Pro:
• Streamlined Ticket Handling: Automate standard cases, enabling the AI to resolve FAQs and specialize agents for more complex problems.
• Cost Reduction: Automate responses to recurring questions, optimizing agent workload, and lowering the cost per ticket.
• Prioritized Response: Implement topic-based prioritization to ensure critical tickets receive immediate attention.
• Data Analysis and Improvement: Monitor and assess support operations through extensive dashboards to maximize efficiency.
• Streamlined File-based Support: Automatically detect and route files, improving scalability and effectiveness in handling file-related inquiries. Experience accelerated customer service, reduced costs, and elevated productivity in your support operations by leveraging the power of AI Customer Support Pro for AI-enabled automation.
