Loman

What is Loman?

Quick Introduction

Loman is an advanced AI phone agent specifically designed to manage all the incoming calls for restaurants, ensuring customers receive immediate and professional responses. Its primary objective is to alleviate the workload on human staff by handling orders, booking reservations, answering menu inquiries, and managing catering requests. This solution is particularly beneficial for busy restaurants that struggle to keep up with phone calls due to peak hours or staff shortages. The AI leverages state-of-the-art natural language processing (NLP) and machine learning algorithms to provide accurate and consistent service, vastly improving restaurant efficiency and customer satisfaction at a fraction of the cost of human labor.

Designed for both quick-service and full-service restaurants, Loman is seamlessly integrated with leading restaurant POS systems to streamline order and reservation management. Owners can rest assured that no call will go unanswered, leading to every potential sale being captured. Loman’s ability to operate 24/7 ensures continuous service, helping restaurants to never miss an order or reservation again. The implication of this on customer satisfaction is enormous, potentially resulting in increased profits and customer loyalty.

Pros and Cons

Pros:

1. 24/7 Availability: Loman ensures no call is ever missed, providing uninterrupted service.
2. Cost-Effective: Reduces labor costs significantly while offering consistent high-quality service.
3. Multilingual Support: Capable of communicating in 30+ languages, broadening customer reach.

Cons:

1. Initial Setup Time: Custom training on the restaurant’s menu and operations can be time-consuming.
2. Dependency on Technology: Any technology downtime or issues can impact service until resolved.
3. Limited Personal Touch: Despite its advanced AI, it lacks the personal touch of human interaction that some customers value.

TL;DR

1. Handles 100% of incoming calls.
2. Supports order taking, reservations, and menu inquiries.
3. Integrates with leading POS systems.

Features and Functionality

• AI Phone Orders: Automatically takes phone orders, familiarizing itself with your menu and pushing orders directly to your POS system.
• Custom Training: Trains on specific business information, enabling it to handle inquiries regarding dietary restrictions or general menu questions.
• Advanced Call Routing: Manages multiple calls simultaneously and can transfer calls to human staff if necessary, ensuring no customer is left waiting.
• Bilingual Capabilities: Communicates fluently in over 30 languages, delivering high-quality service to a diverse customer base.
• Call Analytics Dashboard: Provides detailed analytics on call volumes, call duration, and customer interactions to help you refine your services.

Integration and Compatibility

Loman integrates seamlessly with top POS systems such as Square, Toast, Clover, and Revel, allowing for smooth synchronization of orders and reservations directly into the restaurant’s workflow. These integrations ensure that Loman is aligned with the existing operational structure of the restaurant, minimizing disruptions during implementation. Besides POS systems, Loman can integrate with phone systems, CRM, and other calendar tools, making it versatile and well-suited for various restaurant needs. This interconnected approach ensures a holistic and streamlined digital ecosystem for the restaurant.

Benefits and Advantages

• 24/7 Operation: Ensures continuous service, capturing orders and reservations outside typical business hours.
• Cost Savings: Saves on labor costs by automating routine phone tasks with high accuracy.
• Scalability: Can handle fluctuations in call volumes effortlessly, unlike traditional human staff.
• Enhanced Customer Satisfaction: Reduces wait time and hold periods, keeping customer satisfaction high.
• Multilingual Service: Broadens customer accessibility by offering support in 30+ languages.

Pricing and Licensing

Loman offers three pricing plans:

• Starter Plan: $295/month, includes 500 minutes, custom menu training, takeout and delivery orders, order confirmation texts, POS integration, call analytics dashboard. $0.59/min after 500 minutes.
• Premium Plan: $549/month, includes 1000 minutes, all features from the Starter Plan, plus reservation booking, automated multilingual support, premium support, and professional integrations. $0.55/min after 1000 minutes.
• Enterprise Plan: Contact for pricing, offers unlimited minutes, all the features of the Premium Plan along with advanced call analytics, white glove setup, dedicated support agent, voice cloning, and custom integrations. This tier includes a tailored solution perfect for large restaurants or chains requiring comprehensive and bespoke service options.

Support and Resources

Loman offers robust support options, including 24/7 customer service via email and phone. Comprehensive documentation aids users in initial setup and troubleshooting.

Additionally, Loman provides a community forum where users can share best practices, ask questions, and get advice from other restaurant owners utilizing the AI tool. Premium customers benefit from dedicated support, ensuring prompt resolutions to any issues. The extensive resources are designed to assist restaurant owners in optimizing the AI tool for maximum operational efficiency.

Loman as an Alternative to Other Tools

Compared to traditional human answering services, Loman AI excels in offering round-the-clock, consistent service at a fraction of the cost. Traditional answering services fluctuate in quality based on the human factor, whereas Loman provides equal, reliable service. Its AI-driven capabilities means it learns and improves over time, becoming increasingly accurate and efficient. Moreover, its multilingual abilities and seamless POS integration are significant advantages over competitors who might not offer such extensive features.

Alternatives to Loman

• Zingle: Zingle offers a messaging platform for customer service but lacks the full AI-driven phone call handling capabilities. It’s ideal for small restaurants focusing on customer messaging.
• Ordermark: Ordermark centralizes and manages online orders from various platforms but doesn’t provide direct phone call handling. It’s better for restaurants looking to streamline their online order management without focusing on voice calls.
• 7shifts: This tool is more focused on employee scheduling and does not offer the extensive AI phone handling of Loman. It’s beneficial for restaurants prioritizing staff management.

Conclusion

In summary, Loman provides an innovative AI solution for handling 100% of a restaurant’s incoming calls, streamlining operations, and reducing labor costs. Its 24/7 availability, multilingual support, and deep integration with POS systems position it as a must-have tool for busy restaurants aiming to improve efficiency and customer satisfaction. Whether it’s for managing orders, answering inquiries, or booking reservations, Loman ensures that no customer interaction is missed, resulting in higher revenue and a better overall dining experience.