Gestualy

What is Gestualy?

Quick Introduction.

Gestualy is an innovative tool designed to measure and enhance customer and guest satisfaction quickly and easily through gesture recognition, powered by artificial intelligence. It eliminates the need for cumbersome satisfaction surveys and allows businesses to interact with their customers or guests in real-time, providing insights into their satisfaction levels based on gestures. This makes it a valuable tool for event organizers, restaurants, retail stores, and any business looking to improve customer experience. Using vision and AI techniques, Gestualy analyzes facial expressions and gestures to infer emotions, age, and gender, delivering anonymized statistical reports that help businesses make informed decisions.

Pros and Cons

Pros:

1. Touchless Interaction: Uses gesture recognition to interact with customers, requiring no physical contact with devices.
2. Real-Time Insights: Provides immediate feedback on customer satisfaction, allowing for quick decision-making.
3. High Engagement: The interactive nature of the tool encourages higher participation rates compared to traditional surveys.

Cons:

1. Learning Curve: Users may need time to get accustomed to making gestures correctly for accurate results.
2. Privacy Concerns: Even though the data is anonymized, some users may be wary of facial recognition technology.
3. Reliance on Technology: Requires a functional webcam, screen, and internet connection, potentially limiting use in less tech-savvy environments.

TL;DR

• Gesture-based satisfaction measurement
• AI-powered facial expression analysis
• Real-time and anonymous statistical reporting

Features and Functionality:

• Gesture Recognition: Utilizes AI and machine learning to interpret customer gestures, which reduces survey fatigue and increases engagement.
• Real-Time Analytics: Provides instant feedback on customer satisfaction levels, helping businesses to react promptly.
• Anonymized Reports: Generates valuable data without compromising customer privacy, ensuring GDPR compliance.
• Multidevice Compatibility: Works seamlessly on any device with a webcam and internet connection, accessible through various web browsers.
• Alert System: Sends email notifications if a configurable number of negative votes are detected, enabling quick action to mitigate issues.

Integration and Compatibility:

Gestualy stands out as a versatile tool compatible with all major web browsers including Chrome, Firefox, Edge, and Safari, and works on any device equipped with a webcam and internet connection. This makes it easy to integrate into existing digital setups without the need for additional software or programming languages. The lack of complex integrations emphasizes its standalone capabilities, making it user-friendly and straightforward to deploy.

Benefits and Advantages:

• Improved Engagement: The touchless, gesture-based interactions encourage more customer participation than traditional surveys.
• Instant Feedback: Provides real-time insights into customer emotions, enabling businesses to promptly address concerns.
• Data Anonymization: Ensures user privacy and GDPR compliance by anonymizing collected data.
• Convenience: Requires minimal setup—only a device with a webcam and internet connection, making it highly accessible.
• Enhanced Decision-Making: Offers valuable statistical data to aid in informed business decisions.

Pricing and Licensing:

Gestualy offers a tiered pricing model to cater to different needs:

1. Free Plan: Suitable for small events with up to 25 gestures and basic features.
2. Basic Plan (€49): Ideal for medium-sized events, allowing up to 300 gestures and includes up to 3 questions per survey.
3. Pro Plan (€99): Designed for large events, accommodating up to 2500 gestures and includes up to 5 questions per survey.

Support and Resources:

Users have access to a range of support options, including detailed documentation, customer service, and a community forum.

These resources ensure that any questions or issues can be resolved promptly, enhancing the user experience. A demo mode is also available for users to try out the service without collecting real data.

Gestualy as an Alternative to:

Gestualy is a brilliant alternative to traditional survey methods like SurveyMonkey and online form builders such as Google Forms. Unlike these conventional tools which rely on user-typed responses, Gestualy leverages AI to gather immediate emotional feedback via gestures, providing faster and more engaging interactions.

Alternatives to Gestualy:

1. SurveyMonkey: A staple in the field of online surveys, suitable for detailed and conventional survey needs.
2. Google Forms: Ideal for simpler, text-based surveys requiring quick setup and no frills.
3. Typeform: For those needing aesthetically pleasing and interactive text-based surveys.

Conclusion:

Gestualy is a groundbreaking tool designed to revolutionize how businesses measure and improve customer satisfaction. Its gesture-based interactions, real-time analytics, and compatibility with multiple devices make it a versatile and user-friendly solution. While there is a learning curve involved and potential privacy concerns to address, its benefits in boosting engagement and providing instant feedback far outweigh the cons. Gestualy is particularly well-suited for event planners, restaurants, and retail environments looking to enhance their customer experience efficiently.