Collab.com

ABOUT Collab.com

Collab Cloud Contact Center is a cutting-edge AI-powered solution designed for customer support that has been serving over 600 customers across 70 nations. For over 15 years, Collab has been transforming businesses through digital advancements, in partnership with a strong network of collaborators.

This state-of-the-art customer support tool offers omnichannel management, integrating voice, video, email, instant messaging, and social media in one, easy-to-use interface. Users can access the WebRTC-based platform through any compatible web browser. The self-service options available include Interactive Voice Response (IVR) and smart, AI-driven chatbots.

Collab also takes pride in its advanced reporting features, which provide real-time insights and analytics. To ensure utmost quality, the platform comes equipped with speech analytics and monitoring capabilities. Not only does Collab allow for voice and screen recording, but it also intelligently routes customer requests to provide an optimum user experience.

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