June 1, 2023

Be My Eyes

Connects blind and low-vision users with sighted assistance via live video and AI.

Best for:

  • Visually impaired individuals
  • Businesses looking to improve accessibility
  • Volunteers interested in supporting the visually impaired

Use cases:

  • Providing real-time visual assistance
  • Improving accessibility in customer service
  • Automating optical character recognition and image description tasks

Users like:

  • Customer Service
  • Corporate Social Responsibility
  • Accessibility Planning and Integration

What is Be My Eyes?

###Quick Introduction. Be My Eyes is an innovative app designed to assist blind and low-vision individuals by connecting them with sighted volunteers and companies through live video and artificial intelligence. It is a groundbreaking tool for anyone who requires visual assistance, from identifying everyday objects to navigating new environments. The app harnesses the power of community volunteers and corporate partners to provide users with an unparalleled support network that can be accessed anytime, day or night. By utilizing smartphones, Be My Eyes ensures that its services are accessible to a global audience. The primary goal of this tool is to break down the barriers faced by the visually impaired, fostering a more inclusive world. It’s not just for personal use; businesses can integrate Be My Eyes to enhance their customer service for visually impaired customers, dramatically improving accessibility and customer satisfaction.
###Pros and Cons

  • Pros

    • Seamless connection with volunteers and companies via live video.
    • AI-powered assistance available 24/7.
    • Completely free for users, with unlimited calls.
  • Cons

    • Requires a stable internet connection for optimal use.
    • May have a limited number of volunteers available during peak times.
    • Privacy concerns due to live video sharing.
  • Provides human and AI-assisted visual support for blind and low-vision individuals.
  • Enhances business accessibility by integrating with customer service.
  • Free and anonymous service available worldwide, at any time.
    ###Features and Functionality:
  • Live Video Assistance: Connects users with volunteers or company representatives for real-time visual aid through live video calls, ensuring immediate and accurate help.
  • AI Integration: Utilizes AI to automatically describe images and scenes, reducing dependency on human volunteers for common tasks.
  • Service Directory: Offers access to corporate partners providing professional assistance on specific products or services, dedicated to improving user experience.
  • Accessibility Integration: Easily implemented into business customer service platforms to enhance accessibility solutions internally and externally.
  • Community Support: Large network of volunteers and users fostering a supportive environment to share experiences and tips.
    ###Integration and Compatibility:
    Be My Eyes is available for download on both iOS and Android platforms. It integrates seamlessly with corporate customer service systems, providing an accessible front-end solution via Be My AI. Microsoft partnership enhances its AI capabilities, ensuring reliable visual assistance.

    Do you use Be My Eyes?

    As a primarily standalone tool, it does not require additional software or programming language skills for users or volunteers.
    ###Benefits and Advantages:

  • 24/7 Support: Always available, regardless of time or location, providing critical assistance when needed most.
  • Human Touch: Personal connection with volunteers adds emotional support beyond problem-solving.
  • AI Efficiency: Automates standard queries, reducing wait times and increasing user satisfaction.
  • Global Accessibility: Serve users in 150+ countries and 180+ languages.
  • Anonymous and Free: Breaks down financial and social barriers by being cost-free and ensuring user privacy.
    ###Pricing and Licensing:
    The Be My Eyes app is entirely free for users. Businesses interested in the service’s corporate features, like integrating Be My AI into their customer service platforms, may need to request a demo for detailed pricing. Various service plans could be customized based on company needs, aimed at enhancing accessibility within their customer service structures.
    ###Support and Resources:
    Be My Eyes offers various support options, including a comprehensive help center, onboarding portal, and extensive documentation. The community forum allows users to share experiences and solutions, while customer support is readily available for any technical issues. Users can learn through blogs, podcasts, and user stories which showcase real-life applications and benefits of the app.
    ###Be My Eyes as an alternative to:
    Be My Eyes stands out as an excellent alternative to Aira, another service connecting visually impaired users with remote assistants. While Aira offers specialized agents and additional tools like smart glasses, Be My Eyes’ community-driven approach and AI integration make it more accessible at no cost to users, fostering a supportive global network.
    ###Alternatives to Be My Eyes:
  • Aira: Paid service providing on-demand visual assistance through phone and smart glasses, ideal for users needing immediate expert support.
  • Seeing AI: Microsoft’s free mobile app providing AI-generated image descriptions, useful for users preferring independent identification without real-time human assistance.
  • Lookout by Google: An app designed to help visually impaired individuals by using your phone’s camera to identify objects, text, and surroundings.
    Be My Eyes is a revolutionary tool that bridges the gap between visually impaired individuals and the world around them. Highlighting community support, cutting-edge AI, and seamless integration with business services, it fosters an inclusive environment for users globally. Its free accessibility, 24/7 availability, and anonymity make it a preferred choice for visual assistance, ensuring that users receive timely and empathetic aid whenever and wherever they need it.

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